Direct Debit (eCheque/eCheck) refunds can only be processed five business days after the date of the original transaction due to bank processing times. The property manager needs to confirm receipt of the funds from the original transaction before we can process the refund and return the funds. Once the refund is processed, it may take up to five business days (processing times vary by financial institution) for the funds to be deposited back in your bank account.
Credit Card refunds can be processed one business day after the date of the original transaction. Once the refund is processed, it may up to five business days for the credit to appear on your credit card account (processing times vary by financial institution).
Refunds can only be processed within 90 days of the original transaction through RentMoola. For all refund requests beyond 90 days of the original transaction please work with your property manager directly to arrange for a refund.
At no time does RentMoola hold any funds. RentMoola’s platform facilitates the transfers of money from the resident’s account directly to the property manager’s account. Once a refund has been issued, it cannot be cancelled.
For any questions, please contact our Customer Success Team at firstname.lastname@example.org
Note: In certain instances, property managers have requested that no refunds be processed through RentMoola. If this is the case, a Customer Success Team member will advise you when you contact RentMoola.