How to pay a declined payment or service fee

If your payment or service fee has declined and you are ready to pay it, follow up these steps:

1. Login to RentMoola and view your failed transactions under Your Transaction History at the bottom of your home dashboard
2. Click Pay Now under the actions column on the right, for either a service fee or a declined payment

a. For a declined service fee, Review the outstanding service fee, and click Continue

b. For a declined payment, select a Payment Method and click Continue

3. Overview the transaction click Continue

4. Click Confirm on the next page to process your payment

You will receive a receipt of your payment and you will also be emailed your payment confirmation.

If you are not sure why your payment has declined here. 

Note: If your Service Fee failed, you will have to pay it before any additional payments can be processed.

Have more questions? Feel free to email us at help@rentmoola.com.