We charge transaction/service fees to cover the bank and payment networks' costs associated with payment processing. Our fees also allow us to maintain a secure, online rent payment platform and provide first-class customer support by email, chat, text message and telephone. Tenants enjoy the benefits of paying their rent from anywhere, at any time.
Below is a table of our transaction/service fees:
| Canada | US | |
| Bank Account | $1.99/Free* | $1.99/Free* |
| Visa/MasterCard Debit Card (from bank account) |
0.99% | $6.99 |
| Visa/MasterCard Credit Card & Prepaid Debit Cards | 2.50% | 2.99% |
| American Express | 3.99%** | 3.99%** |
| UnionPay | 3.99%** | N/A** |
| International, Business, & All Other Cards | 3.99% | 3.99% |
| In-Store Cash | $6.95 | $3.99 |
*Bank Account (chequing/checking account) transactions are domestic only. Some property managers choose to cover the cost of some or all of the service fees. Your service fees will be shown as separate transactions on your statement.
**American Express and UnionPay acceptance is subject to specific property managers.
Note: Our service/transaction fees are non-refundable as per section 3.2 of our Terms of Use.
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