Reasons for Declined Payments

Payments can decline for different reasons depending on the payment method. Based on the payment method you used, the following are common reasons for declined payments:

1. Declined bank account payment
2. Declined Credit or Credit Debit Card payment

Declined Bank Account (Chequing/Checking Account)

Your bank account transaction has likely declined for one of the following three reasons:

• Incorrect banking details: This means that any of the numbers inputted for the payment method could be incorrect. Contact your bank to verify your the correct institution, transit, and account numbers (for Canadian chequing accounts) or routing and account numbers (for US checking bank accounts). You will have to add a New Payment Method, and process your payment again.
• Insufficient funds: If your payment declined due to insufficient funds, make sure you have sufficient funds in your account and consider our processing times as it takes up to 5 business days for funds to be withdrawn from your bank account. RentMoola is not responsible for any NSF fees which your bank may or may not charge you directly as a result of an NSF transaction.  
• Declined by issuing bank: If your payment declined by your bank, you will have to contact them directly. Sometimes banks restrict e-commerce transactions or transactions over a certain dollar amount.

Declined Credit/Credit Debit Transactions

Your Credit Card transaction has likely declined for one of the following reasons:

• Insufficient funds: If your payment declined due to insufficient funds, make sure you have sufficient available credit on your card. Your card issuing bank may have put holds or limits on your card. Please contact your bank and ensure there are no holds or limit restrictions.
• Declined by issuing bank: In some cases, transactions are blocked by banks and card issuers due to their fraud detection systems. When this happens, you will need to contact your bank or card issuer to explain that you’re trying to pay rent online with RentMoola and request to have the block removed. Your bank could also have limited the number of transactions or total dollar amount allowed to be spent online at a time.

For Security reasons, you are unable to edit or view your payment method details. You will have to create a New Payment Method. 

Note: you will be notified by email when a payment fails to process your payment.

Have more questions? Feel free to email us at help@rentmoola.com.