Tenants need to be approved when they initially add their property details and whenever they add or update their recurring payments.
If there are tenants pending approval, the number of residents will appear on your main dashboard under Your Daily Overview. To approve a resident,
- Click Go under Residents Pending Approval.
- Click the gear button under Actions to quickly Decline, or View the details. To approve a resident, you need to click on View the Details
- If the resident information is correct, approve the resident by clicking Approve. Upon approval, the resident will receive an email confirmation informing them they have been approved for payments through RentMoola.
- If the resident information is incorrect, decline the resident by clicking Decline. Provide the reason for the decline in the text box so the resident can re-apply with the correct information. Upon a decline, the resident will receive an email informing them of the reason for the decline.
Note: if the unit number is incorrect, you can change it by clicking on the unit number itself and entering the correct information.
Have more questions? Feel free to email us at firstname.lastname@example.org.
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