Managing tenant payment methods

You as the property manager have the ability to manage the payment methods on a tenant’s account. You can add, delete, or set a payment method as the primary from the Resident Page.

Contents

1. Add a New payment Method
2. Set a Primary Payment Method
3. Delete a Payment Method

Add a New Payment Method 

To add a new payment method to a tenant’s account:

1. From your Home Dashboard search for the tenant in the search bar.
2. In the results, click on the tenant’s name which will bring you to the resident page.
3. On the left hand side, click Manage Payment Methods under Actions
4. Click Add New Bank Account, Credit Card, or Credit Debit Card.
5. Enter the payment method details and click Continue to save the payment method to the tenant’s account.

A list of our service fees can be found here.

Set a Primary Payment Method

Once the payment method is saved you can make it the primary payment method by

1. Clicking the existing payment method that you would like to make the primary.
2. On the pop-up window, click Make Primary.

The primary payment method will be the payment method that is debited when recurring automatic payments are processed.

Delete a Payment Method

If you would like to delete a payment method:

1. Click the existing payment method that you would like to delete.
2. Click Delete.

Have more questions? Feel free to email us at pmsupport@rentmoola.com.