Contents
- Overview
- Support Channel Accessibility
- Support Channel Descriptions
Overview
RentMoola offers multiple support channels, to both property managers and residents. Listed below is a description of each support channel, and how to access it.
Note: no matter how you reach out, support inquiries from both property managers and residents are carefully tracked and noted on your account. This allows us to guarantee efficient and accurate service by keeping our support team up-to-date on your situation!
Our office hours are Monday through Friday 7AM-4PM PST. We are always open on the 1st of the month.
Support Channel Descriptions
Help Centre
- Here you’ll find answers to frequently asked questions, for both residents and property managers. You’ll also find useful how-to articles, all of which are available in English and French.
- https://help.rentmoola.com/hc/en-us
Resources Page
- This is a robust document center with useful resources for property managers, such as printable authorization forms, how-to documents, sample report overviews etc.
- https://rentmoola.com/manager/resources (or under My Account > Resources)
- Reach us by email in English or French. You can expect a reply within one business day, in most cases.
- pmsupport@rentmoola.com or https://rentmoola.com/contact
Live Chat
- Chat with a live agent from our Support Team in English or French, or leave a message when Live Chat is unavailable.
- Click the blue Help bar at the bottom right of your screen (it will read ‘Leave a message’ when chat is unavailable).
Phone
- Speak with us over the phone in English or French.
- 1(888) 665-8870