RentMoola offers multiple support channels, to both property managers and residents. Listed below is a description of each support channel we offer and how to access it.
Support Channel Descriptions
Help Centre: Here you’ll find answers to frequently asked questions, for both residents and property managers. You’ll also find useful how-to articles, all of which are available in English and French.
Resources Page: This is a document centre with useful resources for property managers, such as printable authorization forms, how-to documents, sample report overviews etc. You can access this under My Account > Resources on your account.
Email: Reach us by email in English, French, or Spanish. You can expect a reply within one business day, in most cases. pmsupport@rentmoola.com or https://rentmoola.com/contact
Live Chat: Chat with a live agent from our Support Team in English, French, or Sapanish. Click the blue Help bar at the bottom right of your screen, it will read ‘Leave a message’ when chat is unavailable).
Phone: Speak with us over the phone in English, French, or Spanish by calling 1(888) 665-8870.
Support inquiries from both property managers and tenants are carefully tracked and noted on your account. This allows us to guarantee efficient and accurate service by keeping our support team up-to-date on your situation.
Our office hours are Monday through Friday 7AM-4PM PST.