How to Get a Refund?

To request a refund, please reach out to your property manager, who will facilitate the refund process. Your property manager will then need to provide Letus with the following information:

• Name:
• Email Address:
• Address:
• Transaction Date:
• Transaction ID:
• Transaction Amount:
• Refund amount:
• Reason For Refund:

Notes:

• Service fees are non-refundable as per section 4.2 of the Terms of Use.
• A refund will be issued to the original payment method used for the transaction.
• The processing times for your refund will vary depending on your payment method.
  • Credit Card/ Debit Card: 3 business days
  • Bank account payments: 5-7 business days
  • PAD transactions: 11th business day of each month.
• After the refund is processed, please allow 3-5 business days for it to appear on your bank statement, as processing times may vary depending on your bank.

If you prefer an alternative method for receiving your refund, please coordinate directly with your property manager to make the necessary arrangements

For more information on our Refund Policy, click here.

Alternatively, for further assistance, feel free to contact us at help@let.us