RentMoola cannot stop or cancel a payment that has already been processed. For bank(chequing) account payments, if the funds have not yet been debited from your account, you can contact your bank directly and request a stop payment.
Keep in mind that if you live in the USA, when you request to stop a payment, your bank account will be automatically locked for 60 days. This means you will not be able to process any further transactions through RentMoola with your bank account for the following two months. This condition is established by NACHA.
Note: If you request the bank to stop a payment, they may charge you a fee to do this. Letus is not responsible for any fees charged to you by your bank.
If you have just made a payment you didn’t mean to process, or if you have scheduled a payment for a wrong day, or wish to change your recurring payments, please follow these instructions:
- One Time Payments: If the funds have been debited from your account and you would like a refund, you will need to request a refund from your property manager. Find our refund policy here.
- Scheduled Payments: If you have scheduled a payment and no longer wish to pay it on that future date, scroll down to your Transaction History on your home dashboard and find your pending payment there. Under actions on the right, click Stop Payment, and the payment will no longer be scheduled to process. If the payment has already been processed, please refer to the above.
- Recurring payments: If you have set up recurring payments and need to skip, disable, or edit the details, see the instructions here.
If you need a refund, please click here.
Have more questions? Feel free to email us at firstname.lastname@example.org