If this function is available to you as a property manager, you will be able to refund credit card or debit credit card transactions made by your tenants. To refund a credit or debit credit card transaction follow these steps:
- Search for the transaction number on your home dashboard or find the specific transaction you would like to refund under Transactions on the resident’s page.
- Click Refund Transaction on the left under Actions
- On the pop-up window, specify the amount you would like to refund from the transaction and click Refund.
The tenant will receive an email advising them that their payment has been issued a refund.
For bank account transactions, or if you do not have the function to refund transactions, you will need to contact our Support team at firstname.lastname@example.org and follow the Refund Procedure and Policy.
Have more questions? Feel free to email us at email@example.com.