How to refund a tenant

If this function is available to you as a property manager, you will be able to refund credit card or debit credit card transactions made by your tenants. To refund a credit or debit credit card transaction follow these steps:

1. Search for the transaction number on your home dashboard or find the specific transaction you would like to refund under Transactions on the resident’s page.
2. Click Refund Transaction on the left under Actions
3. On the pop-up window, specify the amount you would like to refund from the transaction and click Refund.

The tenant will receive an email advising them that their payment has been issued a refund.

For bank account transactions, or if you do not have the function to refund transactions, you will need to contact our Support team at pmsupport@rentmoola.com and follow the Refund Procedure and Policy.

Have more questions? Feel free to email us at pmsupport@rentmoola.com.