If you need to process a refund for a tenant, please to contact firstname.lastname@example.org and provide written authorization of the refund with the information below:
- Tenant’s First and Last Name
- Tenant’s email address associated with their Letus account
- Date of the transaction
- Amount of the refund
- Confirmation ID of the transaction
- Reason for the refund
Note: Processing time, refunds for most credit card transactions can be issued in 1 business day after the date of payment. Refunds for bank account transactions can be issued in 5 business days after the date of payment.
To view our full refund policy click here.