How Do I Onboard a Tenant?

As a property manager, you can create or invite a tenant to use Letus. See the difference between both below:

• Invite tenant: The tenant will receive an email guiding them to create their Letus account so they can begin paying their rent online. An email address is required to proceed
  
  
• Create tenant: Set up tenants’ accounts on their behalf. The tenant will simply need to confirm all the information is correct and the account will be completed. Email address is optional*
  
  • • Note: In this case, tenants will not be able to log into their Letus account and they will not receive the payment receipts that are typically sent by email. 

To Invite a tenant

1. Log in to your Letus account.
2. Navigate to the "Tenants" section in the top navigation bar.
3. On the tenant interface, click on "+ Onboard Tenant" 
4. In the pop-up window, select "Invite Tenant" and fill out the required information.
   
   For reference:
   - Property: Choose the property the tenant will pay for from the dropdown menu.
   - Account ID: If your company uses an integrated system (such as Yardi) to track tenants, their transactions, charges, balances, and properties, please add the Account ID.
   - Payment Due: Set the maximum due date for paying the lease.
   - Monthly Charges: Select the charge and amount, and repeat the process for multiple charges.
   - Autopay: Check this box if you require the tenant to set up automatic monthly payments.
   
   
5. Review the information, then click "Invite Tenant."
   

The tenant will receive an email invitation to complete their account and set up a password so they can start paying through Letus.

This invitation will then appear on the Invitations tab under Tenants.

To create a tenant: 

1. Log in to your Letus account.
2. Navigate to the "Tenants" section in the top navigation bar.
3. On the tenant interface, click on "+ Onboard Tenant" 
4. In the pop-up window, select "Create Tenant" and fill out the required information.
   
   For reference:
   - Property: Choose the property the tenant will pay for from the dropdown menu.
   - Account ID: If your company uses an integrated system, please add the Account ID.
   - Payment Due: Set the maximum due date for paying the lease.
   - Monthly Charges: Select the charge and amount, and repeat the process for multiple charges.
   - Autopay: Check this box if you require the tenant to set up automatic monthly payments.
   
5. Review the information, then click "Create Tenant"

The tenant will receive an email to confirm their account and start paying through Letus.

Note: You can create a resident account without an email address, but ensure that you've enabled auto payments. This allows payments to be processed automatically without requiring any action from the resident.