How Can I Refund a Tenant?

This function is available only for the property managers with the following roles:

• Primary Manager
• Support Manager
• Finance Manager

These managers will only be able to refund credit or debit card transactions.

For Bank Account transactions or if you do not have permission to refund transactions, you will need to contact our Support team at help@let.us and follow our Refund Process

To refund a credit or debit card transaction:

1. Navigate to the Transactions tab.
2. Search for the specific transaction you wish to refund.
3. Click on "Actions" at the bottom of the transaction.
4. Select "Refund Transaction."
5. Specify the refund amount in the pop-up window.
6. Click "Refund" to complete the process.

The tenant will receive an email advising them that their payment has been issued a refund.