This function is available to the property managers that are set up as administrators on Letus.
Administrators that have all the permissions will be able to refund the credit card or debit card transactions made by their tenants.
To refund a transaction they must follow these steps:
- Search for the specific transaction you would like to refund under the Transactions tab.
- Under Actions, click Refund Transaction
- On the pop-up window, specify the amount you would like to refund from the transaction and click Refund.
The tenant will receive an email advising them that their payment has been issued a refund.
For HHP transactions, only the administrators that have all the permissions will be able to refund the credit card or debit card transactions
For all Bank Account transactions or if you do not have the permission to refund transactions, you will need to contact our Support team at firstname.lastname@example.org and follow the Refund Procedure and Policy.
Have more questions? Feel free to email us at email@example.com