Letus cannot stop or cancel a payment that has already been processed. If you have just made a payment you didn’t mean to process, or wish to change your auto-pay, please follow these instructions:
- One-Time Payments: If the funds have been debited from your account and you would like a refund, you will need to request a refund from your property manager. Find our refund policy here.
- Auto Payment: If you have set up recurring payments and need to skip, disable, or edit the details, see the instructions here.
For the US only
For bank/chequing account payments: Keep in mind that if you live in the US when you request to stop payment, your bank account will be automatically locked for 60 days. This means you will not be able to process any further transactions through Letus with your bank account for the following two months. This condition is established by NACHA.
Note: If you request the bank to stop payment, they may charge you a fee to do this. Letus is not responsible for any fees charged to you by your bank.